Please see our warranty policy for a complete review of our warranty policy. Right-click on the sound icon and click on “Sound Control Panel” and select “Razer USB Sound Card”. If you are using Windows 10 build 2004, use the sound troubleshooter. Right-click on the sound icon and click on “Sound Control Panel” and select your internal sound card.Įnsure that the Razer USB Sound Card and the 3.5 mm jack are properly plugged in. If you are using another build of Windows 10, navigate to the “Sound Control Panel” and test the speakers. Right-click on the volume icon and click “Troubleshoot sound problems” to start and follow the troubleshooter recommendations. If you are using Windows 10 build 2004, try the sound troubleshooter. Ensure you have selected the correct playback audio device. To rule out any source issues, connect your Razer BlackShark V2 to a different audio source.Įnsure the source volume is not set to zero. Rotate the volume knob to increase/decrease the volume as shown below: Ensure that the volume control is not turned all the way down.